Hello SNUG Members! We're excited to launch our next in-person Minnesota SNUG, on November 6th, 2025 in Eagan, MN! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peer...
I have just recently enabled and rolled out NowAssist and using the functions like Incident Summarization, Closed Notes creations, AI KB creation, AI search for the service portal and virtual agent. What I've been struggling with is how to accurately...
Hey all! Anyone been following the upcoming changes with the start of the new Minnesota Consumer Data Privacy Act which takes effect July 31st? I'm wondering what options are available for anonymizing CSMR records to retain metrics, but adhere to the...
@swnewton @Melissa Romolto or @Alex Russo can you all change the image on right to new state flag?
Is there anyone out there that has been using Asana as their project and have integrated it with Snow? I'd really love to chat with you if possible and I know this is a sacrilege topic since we do not have the Snow Project module! I will provide Dill...
Hello SNOW users! I was wondering if someone out there has recently setup the On-Call Scheduling module in their environment and had any tips on how to start? Like everything in SNOW, finding the documentation isn't as easy and I would say I'm not an...
Hello - I have recently been tasked with building the reporting process for our team and our leaders. I'm at a loss as to where to start since Performance Analytics is very over whelming. Looking for suggestions as to where to start.
Hi everyone,We have a few catalog items in our Service Catalog that require an approval from a manager before the workflow can proceed. On many of these items, we use the user table to look up the requestor's manager (we sync with Active Directory ...
Hi everyone. I am a new member and new ServiceNow user. I will be creating a new ServiceNow Knowledge Base from scratch that the IT support team will use to assist callers in troubleshooting issues. Can anyone recommend any good resources on best pra...
Can someone tell me the easiest way to show a variable from a catalog item on an Incident or Incident task. Do I need to do a catalog UI policy with or without scripts? Please let me know.
Hello,I am beginning to look at business requirements for Knowledge, and one of the requirements is that the "valid to" date be calculated to 1 year (365 days), based on the "published date".Is anyone doing something like this?Are there reasons you w...
Hello- I am trying to create a redirect from a catalog item to a SharePoint community by using a JavaScript confirm box that runs inside a client script. The user would select a specific option from a drop-down list that would trigger the pop-up an...
Trying to get a live person on the phone. Does anyone have a toll free # that I could call?
Can someone provide instructions on how to ensure that the email notifications show in the activity log of a ticket or task. For some reason the information is not filtering down to the activity log of the tickets.
