Minnesota SNUG
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Local in person meetings?

Hi all- do we have regular in person SNUG meetings for Minnesota? My company is in FL- and they have several in person meetings.  I am remote- working out of MPLS- would love to connect with local folks in the SN community.

ericsynstel by • Tera Contributor
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Register TODAY for the 2025 Minnesota SNUG!

Hello SNUG Members!   We're excited to launch our next in-person Minnesota SNUG, on November 6th, 2025 in Eagan, MN!   This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peer...

Understanding NowAssist metrics and how to drive user adoption

I have just recently enabled and rolled out NowAssist and using the functions like Incident Summarization, Closed Notes creations, AI KB creation, AI search for the service portal and virtual agent. What I've been struggling with is how to accurately...

lukeu by • Tera Contributor
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  • 2 replies
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MN Data Privacy Act

Hey all! Anyone been following the upcoming changes with the start of the new Minnesota Consumer Data Privacy Act which takes effect July 31st? I'm wondering what options are available for anonymizing CSMR records to retain metrics, but adhere to the...

Jen Gareis by • Tera Contributor
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Setup On-Call Scheduling

Hello SNOW users! I was wondering if someone out there has recently setup the On-Call Scheduling module in their environment and had any tips on how to start? Like everything in SNOW, finding the documentation isn't as easy and I would say I'm not an...

lukeu by • Tera Contributor
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  • 3 replies
  • 0 helpfuls

Resolved! Building Reporting Process for ServiceNow

Hello - I have recently been tasked with building the reporting process for our team and our leaders.  I'm at a loss as to where to start since Performance Analytics is very over whelming.  Looking for suggestions as to where to start.  

Denise10 by • Tera Contributor
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  • 12 replies
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Manager approvals when a manager doesn't exist

Hi everyone,We have a few catalog items in our Service Catalog that require an approval from a manager before the workflow can proceed.   On many of these items, we use the user table to look up the requestor's manager (we sync with Active Directory ...

Knowledge - calculating 'valid to' date

Hello,I am beginning to look at business requirements for Knowledge, and one of the requirements is that the "valid to" date be calculated to 1 year (365 days), based on the "published date".Is anyone doing something like this?Are there reasons you w...

10382 by • Kilo Contributor
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  • 12 replies
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Redirect from catalog item?

Hello- I am trying to create a redirect from a catalog item to a SharePoint community by using a JavaScript confirm box that runs inside a client script.   The user would select a specific option from a drop-down list that would trigger the pop-up an...