Can someone provide instructions on how to ensure that the email notifications show in the activity log of a ticket or task. For some reason the information is not filtering down to the activity log of the tickets.
Hello ServiceNow community,Is there a way for a fulfillment team to send messages through ServiceNow to people in addition to the requestor? We had one of our larger service catalog clients ask this...they'd like the option to not only send message...
Question regarding Altiris Integration: If a PC is no longer in Altiris, I need to make it 'retired' in the CMDB.Since this is a one-way integration, inactive PCs remain in the CMDB even though they are not in Altiris.This has not an issue in the pas...
Is there a good definition on the difference between making a customization to a field or table in Service Now, versus making a configuration change?I understand that if I customize a field, should there be changes to that field in a new release, tha...
Hello,We recently implemented a CMS site and now we've received a small handful of incidents stating their browser is locking up when trying to add attachments to records. We are using IE8 and we've serving up the ServiceNow record page inside of a...
