Integration with Jira Cloud via spoke and webhook

[kmolson73]

We are configuring an integration with Jira Cloud using the Jira Spoke and webhooks. We have it working bi-directionaly as it's bringing over the description from Jira when it's updated. We are trying to figure out how to update the state of the record in ServiceNow based on the current status in Jira. The status from Jira comes over as a string, if in the subflow I try to use an If statement (i.e. if issue.status is In Progress then set the record in SN to WIP). It does not work. I can put the issue.status in the work notes and it does show as In Progress there. Is there anyway to map the fields using the spoke and webhooks? I know there is mapping if you use Rest API. 

[Dhiren Notani]

Hi @kmolson73 ,

Are you by any chance looking for a 3rd Party Integration Solution which can help you sync between Jira and ServiceNow like Exalate?

May I suggest you have a look at our decentralized solution please; it has the capability to syncronize all entity types between SNOW and Jira. Especially with the syncronization with attachments. You can also sync Statuses bi-directionally irrespective of the system's workflow, just map the statuses one-to-one.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot.

Please be known that I am associated with Exalate, and working as a Pre-Sales Engineer in the company.

Cheers,

Dhiren

[kmolson73]

We are not looking at third party offerings at this time. We are currently doing a POC for integration hub.