Visit Geneva with ServiceNow -- today!

jim_holthaus
ServiceNow Employee
ServiceNow Employee

‎03-08-2016 07:00 AM

Join us today to learn more about Geneva. We are meeting at Pinstripes in Edina at 1:00 - 3:30 with a happy hour following.

The newest release of ServiceNow changes the way work gets done in the enterprise. Learn from ServiceNow experts how to plan your upgrade to Geneva on March 8th at Pinstripes. We will discuss how Geneva will enable you to:

  • Reduce service outages. Learn how new capabilities speed time to relief and even help you prevent outages before they happen
  • Collaborate in real-time. Discover a completely new and faster way to collaborate in real-time, whether from your desktop, mobile phone - even your Apple Watch
  • Drive service management across the enterprise to customer service and security operations
  • Enhance and modernize your change management and CMDB practices
  • Visualize and analyze information in new ways

Date: Tuesday, March 8th, 2016

Time: 1:00 pm - 3:30 pm, Happy Hour following

Location/Details: Pinstripes

3849 Gallagher Drive

Edina, MN 55435

You can register here!

Message was edited by: Jim Holthaus

0 Helpfuls
  • 821 Views
6 REPLIES 6

langfordh
Mega Contributor

‎03-09-2016 02:06 PM

I have some questions on a couple items that were discussed.



  1. When Semhar was discussing both the update set and cloning processes; he stated if the source instance was upgraded, the target instance would automatically be upgraded. Is this true just for cloning or both cloning and update sets?
  2. Using Service Watch; is it possible to map out the relationship of the Print Server to the queue and then to the printer (like a hierarchy)? Or is the mapping tool intended for flat mapping only?
  3. Could you provide the slides that were used?
0 Helpfuls

jim_holthaus
ServiceNow Employee
ServiceNow Employee
In response to langfordh

‎03-10-2016 07:48 AM

Helen,


Clones cause that version change. Update sets do not.



ServiceWatch Mapping is designed for hierarchical mapping of business services. I'm not 100% sure if Mapping or traditional discovery are the best tool for printers to print queue mapping. I will ask davideastwood to work with you on this!


semhar_yemaneab
ServiceNow Employee
ServiceNow Employee
In response to langfordh

‎03-10-2016 07:51 AM

Helen, when you do a clone the target instance version will be matched to the source instance. Update sets are not affected by this process.


davideastwood
ServiceNow Employee
ServiceNow Employee
In response to langfordh

‎03-10-2016 10:23 AM

Helen,



I looked into this after our discussion on Tuesday. Printer discovery is handled by 'traditional' discovery, rather than Service Mapping. I'll look into the specific question you have elsewhere in the community, and see if I can get an answer for you.



Regards,


David


0 Helpfuls