Agent Mobile Applet Launchers not visible

[ColK]

Hi SN Community.

We have recently launched mobile (ver 11) with 2 custom applet launchers, and so far it seemed like it was working well for everyone, but one person is unable to see the custom applet launchers. He can only see the Notifications and Settings applet launchers. I have checked and the person definitely has all the roles he needs (itil). He definitely has a license to access SN, and his iPhone's iOS is 14.2. I've tried activating the ITSM Mobile plugin and the ServiceNow NowMobile App Screens and Applet Launcher plugin, but nothing has changed for him. Has anyone else run into this issue where applet launchers are available for mostly everyone but not everyone? If it helps, he has an iPhone 7 Plus.

[sachin_namjoshi]

I will suggest you to create HI incident for this issue.

Regards,

Sachin

[MrMuhammad]

Hi,

The user might try reinstalling the app and if that doesn't work then I think opening a Hi ticket will be a way to go. 

Regards,

Muhammad

[rajeshjain]

Hi, Did you get the fix for this problem ? I am also facing same issue with no applet launches on Now mobile as well as now agent app.It only shows notifications and settings icon.

Any help would be rewally appreciated. 

[Sai Pavan1]

Hello @rajeshjain 
I am also facing the same issue. By default it is showing only Notifications and Settings icons in both Now agent and Now Mobile apps. I have added a new navigation tab but it doesn't show up in the App. 
Have you found out any solution for this ? Can you please help me out here ? 

Any help would be rewally appreciated. 

[rajeshjain]

Yes, in my case there was a cross scope update set entry. I.e. check your update set and try to find any configuration change logged under non mobile update set.