I’m trying to extract the duration values from a metric instance record in a GlideRecord, but getNumericValue() is not working and is returning undefined. What are the other ways to access values from a duration field?In the end, I need to sum the va...
Hello,We are in Utah patch 7. I am setting up Field Service Mobile for our facilities teams. Work Order Tasks show up on the map, everything seems to be working well. However, if I add a part or go to inventory and search for a part, it doesn't find ...
We restrict our instance to specific IP addresses. Given that, how can we allow agents to use the mobile app? We have company phones that utilize Blackberry UEM. Do we have to configure that somehow, or use VPN on the phones? Other options?
We are planning to automate the mobile test cases, so to proceed further we need few information. 1. We came to know through ServiceNow docs that ServiceNow currently does not distribute the APK file to customers, However still want to confirm by an...
Hi Everyone,I'm trying to stop this popup from showing.It says "Attachments upload failed" even though the attachment was definitely uploaded.This shows up after I upload a signature (text or image) from a custom footer function.I followed this Servi...
Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS: .now-icon { fill-rule: evenodd; fill: currentcolor; } If I manually change the colo...
Hi all, I created a custom Now mobile Theme and It is working fine for me.But When I try to Impersonate Another User the theme is not getting Applied why. I Also seen few people login into now mobile also are not able to see the theme.Thanks In Advan...
Hi, it is possible to change color of the background to a custom one: I know I have this 10 ootb colors, but can I extend these choice or modify the color in some table? Thanks and best regards Sebastian
Hi have installed now mobile app, and on my request widget i see some barcode which i want to remove..Also the notifications all shows, approved/completed xdays ago and here i want to show the date format .Is there any way to configure this..when i ...
Hi We have an incidents based workflow. Some users picked unassigned incidents before they appeared on the unassigned incident dashboard. Is this possible?
Hi All, Recently I am working on now mobile, I enabled the knowledge base for Now mobile it is showing in Information tab.But when I search a keyword related to article it is showing under articles in search bar.Also I have seen few Community post I ...
Hi community, I found some inconsistent behavior in scanning barcodes with Input Form Screen on Mobile app.If there is only one input (type barcode) on a page... after scanning it returns to the input form screen immediately.However, if there are al...
On prod instance in now mobile application, within notification screen All tab segment a specific user is seeing Restricted by access control message for few list records, tried checking conditions on list item config and data item side but i dont se...
I want the below two names to be translated into French Title field which as "Task" and the Screens field which as the "Reception" I created an entry in sys_translated table for "Title" i mentioned the following field valuesTable:-sys_sg_icon_secti...
For work order tasks, say an agent goes to a work location to complete a task, I am wondering if one can create a QR code within the now mobile agent to be scanned in order to verify the agent and the task they are there to carry out?
