How to allow login.do method for ServiceNow Agent app

[Daniel O_Connor]

Hi all,

I have a suite of users who do not authentication into our platform through SSO, but instead use login.do and have their own username and password.

These users would like to start using a ServiceNow Custom mobile app I have housed in Agent, but the login only presents the SSO method through our company login. 

Is there some method to enabling ServiceNow username and password login alongside SSO for Agent app? 

[Anurag Tripathi]

Hi,

I tried a lot but couldn't find any solution to bypass sso on mobile app. So finally I disabled sso for dev 🙂

Ill follow to see if someone can provide a viable solution.

-Anurag

[Daniel O_Connor]

Hmm, I won't want to disable SSO for our PROD environment as it's actually been a very good improvement, where basically our staff don't even need to login, as it's recognizing they are logged in via Office 365. 

Worse case scenario I'll just need to make them company accounts in AD to use, but just hoped there was a method to use. Like how to non SSO setups use Agent, where users have just ServiceNow proprietary logins

[Salah Qawaqneh]

Hi Daniel,

If you disable Auto Redirect IdP under your Identity Providers record then these user will be able to login using login.do

And your SSO users can use external login.

If you're using multiple IdP's make sure to Configure Users for Multi-Provider SSO.

[Daniel O_Connor]

Hi Salah,

That option seems to be greyed out for me in my record, do I need to deactivate first?

Will this make any changes to the main platform auth method?