You've been asked to implement a CMDB in ServiceNow ®. Or, you will soon have to improve the information that is found in your current CMDB.
There's no surprise there! Statistically, most CMDB projects fail for many reasons, but the main reason being, lacking a practical approach to implementing a sustainable CMDB. With this book, you will start with the right approach — one that is logical and practical. So, stop chasing the unicorn and finally get on the right track to awaken your operational service management from within, by implementing your trusted CMDB in ServiceNow ®
To help you succeed where others have failed, we have put together this book based on vast experiences in helping many customers achieve their objectives and goals in implementing a sound CMDB.
In addition to this book, we have consolidated and made available, all the original diagrams found in this book. All documents are available on our website as a complementary download. Go to our website WWW.HGCNOW.COM or send us an email at CMDB@HGCNOW.COM to get the link to download the diagrams.
Regards,
HICHEM GUEMIRI
