We are thrilled to announce another exciting release for ServiceNow for Microsoft Teams and Microsoft 365 will cover enhancements for Employee Center, Employee Center Pro, SharePoint Online Search Connector, and more.
This article summarizes the key new features and enhancements included with this release including:
- New capabilities:
- Now Assist for Virtual Agent supported in Microsoft Teams
- Employee Center Pro: Integrated Experience & Service Feedback
- Employee Center Pro: Video Hosting Integrations Framework
Download the latest ServiceNow for Microsoft Teams plugins:
IT Service Management for Microsoft 365 (version 2.6.11) | HR Service Delivery for Microsoft 365 (version 3.3.11)
Notify Connector for Microsoft Teams (version 2.7.3) | Meeting Extensions for Microsoft Teams (version 1.3.6)
Now Assist for IT Service Management (ITSM) (version 3.1.2) | Now Assist for HR Service Delivery (version 4.0.1)
Employee Center (version 32.0.3) | Employee Center Pro (version 30.0.4)
from ServiceNow Store to get access to the features and enhancements.
Now Assist for Virtual Agent in Microsoft Teams
- Easily configure Virtual Agent to Increase case deflection through Now Assist for Virtual Agent in Microsoft Teams
- Deliver increased Operational efficiency - Employee satisfaction - Faster time-to-value
Easily configurable in the Now Assist Admin Center:
New Employee Center Pro Features
Integrated Experience & Service Feedback
- An easy solution for quick voluntary employee feedback prompts within Employee Center Pro, and Outlook Actionable Messages.
- Enables employees to quickly provide feedback/ratings on Employee Center Pro portal for the configured pages and workflows.
- Enables admins to gather feedback from employee by configuring definitions records across channels like portal and email and visualize all the feedback on a dashboard
- Requires Employee Center Pro & Outlook Actionable Messages (for email feedback)
Video Hosting Integrations Framework
- Embed secure videos into Microsites and Employee news using the Rich Content Editor
- Integrate directly with video providers to publish highly desired video content through a News article or Rich Content microsite.
- Enable video hosting companies to integrate with the content authoring and publishing capabilities within Content Experiences (starting with vBrick)
- Requires Employee Center Pro
Refer to February 2024 enhancements to Employee Center (Pro), for more details on Employee Center Pro updates.
