Guidelines for Requirements Gathering

[britta]

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered.  The attached document can be used as a template and guideline for collecting requirements.  It does not cover all products, but it provides a template that you can build on, modify to your own needs, etc.   so you don't have to start from scratch.  Please provide comments on any enhancements you would like to see in the document. 

[Anne Adair]

This is awesome... thanks!

I do have a question... it appears you are missing review point "2" under Configuration Management (page 8)? Not sure if I missed something when downloading or not. 

[britta]

I'll take a look.  thanks for letting me know.

[britta]

Corrected error on page 8

[Jodi Hartman1]

@britta ... You are fantastic for sharing this template!  It's great for even those not new to ServiceNow.  Thank you!

[Paul Hinxman]

Very useful document and brings to life some of the NowCreate templates.  would be interested to see something similar for ITOM and CSM next!

[britta]

@Jodi Hartman You are very welcome!

[dscott128]

Thank you.  Great document and I appreciate you for putting it together.  I'm new to SN so this is good.  Thanks!

[Irene9]

This is AMAZING! 

I now fully understand the process! 

THANK YOU 🙂 

[britta]

@Irene9 So glad you found this helpful!

[Chris Shakespea]

I would also suggest having a look at the scoping guides on Now Create. They cover the majority of platform capabilities - search in assets for scoping guides e.g. https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=684d6102c3c271d01ac0f60f050131bb&nc_s.... https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=48cb64b047163554c00af235126d4314&nc_s...

[b__DonteF]

This is very helpful. Thank you for sharing!

[NadiaR]

Hi!

It looks like this product docs link is no longer visible. 

https://docs.servicenow.com/csh?topicname=c_ServiceCatalogManagement.html&version=latest

Thanks,

Nadia

[Hemen1954]

I found lot of information here, thanks for sharing this.

[chattyswhimsies]

Thanks for sharing this doc, very helpful!

[Jerry kk Wong]

Thank you for sharing and really valuable insights to use within the organisation.

[WildanM]

Thank you Lisa!! 

Best regards,

/Wildan

[WildanM]

Thank you Britta!

[RitvikVedula]

Thank you so much! This is helpful!

[MaartenOosO]

This is great, but looking for IRM and BCM. Maybe someone can help me out here?

[AdriangA]

Thanks for providing, having a structure reference for Configuration Management engaging with several IT partners this is a good foundation. 

[AdriangA]

This requirement doc, is something that I can leverage within the Configuration management space. We have to engage an obtain inputs from several IT partners. This is a great for collecting key information when tailoring the platform.

[PITSLTD]

This will be super useful - Thank you for this! Highly appreciated.