This article has been updated with new information. The new version can be found here:
https://www.servicenow.com/community/grc-blog/grc-irm-training-what-is-available-what-should-i-take-...
(Previous version: October 2022)
ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain what is available and try and explain who should be taking what courses.
At the end of this article there are links to all the GRC courses available on Now Learning.
GRC Courses Offered by ServiceNow
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Course
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What is covered in the Course
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Who should take the course and why
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Welcome to ServiceNow
(SNW)
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This is a course targeted for people that will be "using" the ServiceNow platform. It provides the basic information about navigating on the platform and introduces terminology that will help.
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Everyone
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ServiceNow Administration Fundamentals (SNAF)
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This extends the Welcome to ServiceNow course. It gets into some of the basics when working with tables, views and forms.
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Implementers, Developers and Admins
This course is highly recommended before taken any implementation course.
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GRC: IRM Fundamentals (IRMF)
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This is the starting point (after SNW) for GRC training. It focuses on how to use the GRC applications. It covers
· the process flow of transactions
· role assignment
· basic table structure that supports the application
· and more
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Everyone
Even if you are a seasoned GRC professional, you should take this course. The focus is not on the basic concepts of GRC in general. Instead the focus is on the application ServiceNow developed to be used by GRC professionals.
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Vendor Risk Fundamentals (on-demand in Now Learning)
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The course will include the basics of the ServiceNow Vendor Risk application. Some of the topics that will be covered include:
· Creating and sending an assessment
· Navigating the Vendor Portal
· Remediating Issues
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Anyone interested in Vendor Risk Management.
This is a good one to suggest to customers prior to defining requirements.
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GRC: Integrated Risk Management (IRM) Implementation
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This course extends the material covered in the IRMF course. It dives into the table structure, Business Rules and other code supporting the application. It discusses possible configuration and customization changes being made to the application.
This course focuses on Compliance and Risk only.
In July 2022 this course was revised to include more material and became a 3-day course.
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Implementers and anyone seeking the CIS-RC certification.
This course focuses on answering the following types of questions:
· What do I need to know before I start on an IRM implementation project?
· What functionality in the baseline needs to be discussed with my customer for potential configuration or customization?
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Vendor Risk Implementation (VRMI)
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This course focuses on how to implement Vendor Risk. Some of the topics include:
· Vendor Risk Calculations
· Building Vendor Risk Assessments
· Building the Vendor Portfolio
· Integrating Vendor answers back into GRC controls
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Implementers/Technical Consultants
Anyone seeking the CIS-VRM certification
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GRC: Audit Implementation (on-demand in Now Learning)
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This course is broken into four modules, each module providing best practices, common configurations, and detailed information about Audit Management.
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Implementers/Technical Consultants
Anyone seeking the CIS-RC certification.
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GRC: Advanced Risk for Implementers
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Advanced Risk is a separate application and has several components. One of the most complex ones is how to assess risks. ServiceNow has built a separate assessment engine and provided a more flexible structure to assess risks.
If you took the 3-day course, this material is covered. This could be a good refresher.
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Implementers/Technical Consultants
This course is needed if students took the IRM Implementation course when it was taught as a 2-day course. Material from this course is included in the CIS-RC certification. Starting in July 2022, the material in this on-demand course started being covered in the instructor-led course.
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GRC: Classic Risk Assessment Fundaments
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Classic Risk was the first risk management application released by ServiceNow. It offers a simpler risk assessment process. Some customers prefer this approach - but it is very different from the assessment process in Advanced Risk.
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Implementers/Technical Consultants
Anyone seeking the CIS-RC certification.
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If you find a course on this page, you will still need to register for it via the Now Learning site. If you don’t have a link for Now Learning, you can get to it from the main ServiceNow public site. From this site, click the Book Training button. That will take you to our training registration site.
https://www.servicenow.com/services/training-and-certification.html
Here also is a link directly to Now Learning:
https://learning.service-now.com/lxp
Free GRC Training Resources
The following is a list of sources for free training on GRC. Over time more and more will be added.
- Community – GRC
- YouTube – ServiceNow Support
- Developer Site
Community – GRC
ServiceNow Community site has undergone a makeover and was released in early October 2022. Articles and subsections are still moving around. I will post more about where to find information on the Community in the coming months.
YouTube – ServiceNow Support
This is one of my favorite places to go and get some quick training. There are somewhere around 300 videos on this site and more are added each day. Here is the link to the ServiceNow Support YouTube home page
Clicking on the Playlist option will group the videos, making it easier to find what you want/need. As of today there are 22 GRC videos. These range in length from 5 minutes to 25 minutes. Here is the link to the GRC videos: YouTube GRC Videos
Developer Site
The training on the Developer site is not GRC specific, but there are several topics that would be useful to a GRC team. Here is the link to the Developer site:
https://developer.servicenow.com/app.do#!/home
In the menu bar at the top of the page, there is an option called LEARN. Underneath it there several subtopics.
- Learning Plans – this will walk you thru topics. You do not have to go thru every topic in the list. Cherry pick the ones that are relevant to you!
- Now Learning – a link to the Now Learning site.
Now Learning Course Links
Note: - If a course name has the ServiceNow version in it, such as Orlando you may need to search to see if there is a newer version of the course on Now Learning. This happens frequently with the on-demand courses.
Welcome to ServiceNow (Free course)
ServiceNow Administration Fundamentals
GRC: Integrated Risk Management (IRM) Fundamentals - this course has recently been updated.
GRC: Integrated Risk Management (IRM) Implementation - this is the instructor-led course - 3 days. The Utah version is targeted to be available the the first week in May 2023.
GRC: Integrated Risk Management (IRM) Implementation (San Diego - on demand)
Vendor Risk Management (VRM) Fundamentals (San Diego)
Vendor Risk Management (VRM) Implementation - this is the instructor-led course - 2 days.
Vendor Risk Management (VRM) Implementation On Demand (San Diego)
GRC: Advanced Risk Assessment for Implementers
GRC: Classic Risk Assessment Fundamentals
