2023 Q3 GRC policy and redlining recommended practices

How to become a "GRC athlete" - Advice from your coach.

For GRC practitioners who just got started or are about to get started with ServiceNow's applications. 20 minutes of practical, no-nonsense advice from Ben Forrest, Principal Technical Trainer who has helped countless people get set-up for success. B...

2024 Q2 GRC How to leverage Business continuity Management

2023 Q3 GRC metrics recommended practices recording

2024 Q1 GRC Back to basics Issue Management in IRM

GRC Implementation Checklist

After all is learned and all is known, nothing is as useful as a checklist to make sure you have all the Ts crossed. From our colleagues in Professional Services, I present to you the GRC Implementation Checklist (see PDF attached). -----------------...

2023 Q4 GRC policy exception and acknowledgement recommended practices recording

2023 Q3 GRC indicators presentation recording

2023 Q3 GRC Indicators presentation  

GRC Training – What is Available? What should I take? - Updated March 2023

This article has been updated with new information. The new version can be found here: https://www.servicenow.com/community/grc-blog/grc-irm-training-what-is-available-what-should-i-take-updated/ba-p/2560254          (Previous version: October 2022) ...

Few GRC/IRM Product Defects with their workaround/solution

In the GRC Rome/San Diego Version, we have identified below Product defects where we got the PRB raised, suggested workarounds/permanent fixes for those PRBs.   This info might help other users who are facing same issue without spending a lot of time...

Compliance Scoring: a powerful feature that explains the importance of Entities.

Compliance Scoring is a game-changing feature that transforms your approach to compliance from a binary "Pass/Fail" system to a refined and nuanced view of your entire organization. The tool relies on the existence of Entities and Controls for each o...

Entity Types, Classes and Tiers for GRC: What they are and how to use them (15 minutes).

In this last episode in our "Entities" journey, our experts explain how Entity Tiers, Entity Classes and Entity Types all come together to construct, efficiently, a powerful framework for Risk and Compliance. In this tutorial, you will learn the func...

Profiles (Entities) for Governance, Risk and Compliance: why you need them and how to set them up.

Learn the importance of Profiles (also called Entities) and how to make the best of them. This tool sometimes creates uncertainty with some users. Yet it is essential to master it. And you will master it after you watch this 30 minutes video tutorial...

Indicators for GRC, why and how they will change your life.

In this new episode of the "Get started with GRC" series, two GRC community experts offer their take on Indicators: why you need them, how they will transform your compliance business and how to set them up. This tutorial also places Indicators in th...

The Unified Compliance Framework (UCF) and ServiceNow. Get started.

For users and practitioners of the ServiceNow Governance, Risk and Compliance applications. An overview and get-started guide of the Unified Compliance Framework (UCF) in a 21 minutes video tutorial by Ben Forrest, Principal Technical Trainer, Servic...

How to efficiently manage IT Compliance with ServiceNow: 70% faster!

Businesses are under increased regulatory pressure to satisfy higher safety standards while at the same time the universe of risks they are exposed to, driven by digital transformation, is growing like never before.  In the middle of all this we find...

[Video tutorial] Controls: Attestations, Indicators and Control Tests explained

17 minutes to clarify and disambiguate once and for all the concepts and terminology around Controls, Attestations and Tests. These are so important to make the best of ServiceNow's GRC solution.This video tutorial is essential before GRC Fundamental...

GRC Compliance and Risk Training – What is Available? What should I take?

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if a student is signed up for a course it would be good to review the free resources both prior to the course and afterwards. This artic...

New GRC users have questions, GRC experts provide answers.

New GRC users have a lot to learn to make the best of the GRC product for their own particular use cases.​ "After playing in GRC for a couple weeks and going through the various training materials, I have a few questions."​ We recommend to select and...

Entity Scoping: How GRC Community experts do it (28 min).

Four GRC Community contributors and experts share their tips and experience to help you plan and structure your Entities, Entity Types, Entity Classes. 17 tips from those who have done it so many times before.   This is a must see whether you are a...