Auto response emails generation when responding to a closed incident.

[Deepika Gangra1]

We want users to receive an email when responding via email to an incident that is in the closed state.

[Deepika Gangra1]

Hi Bhavani,

Please see the screenshot below and let me know what changes needed

Thanks 

Deepika

[Deepika Gangra1]

Hi @Nakka Bhavani S 

Are you able to get the above issue in attached screenshot?

Thanks

Deepika Gangrade

[Nakka Bhavani S]

Hello @Deepika Gangra1 ,

In the notification, I couldn't able to see who will receive section, If you can show that that would be good.

Second, gs.eventQueue() - takes fours parameters,

Name Type Description

name	String	Name of the event being queued.
glideRecord	Object	GlideRecord object, such as "current".
parm1	String	(Optional) Saved with the instance if specified.
parm2	String	(Optional) Saved with the instance if specified.
queue	String	Name of the queue.

example:

gs.eventQueue('event.name', GlideRecord, parm1, parm2); // standard form

gs.eventQueue('x_58872_needit.overdueNeedItTask',current,current.number,gs.getUserName());

if you set users or groups in who will receive section your above configuration should work. 

if you didn't set them then you have to configure who will receive by checking either of Param1 contains recipients or Param2 contains recipients checkbox.  Also make sure your inbound action is being triggered by adding some gs.info() logs and check in logs whether the inbound action is triggered or not.

Hope this helps.

[Nakka Bhavani S]

@Deepika Gangra1 @sushma9  Could you please mark my answer as helpful if your issue is resolved? 

Thanks.

[Deepika Gangra1]

This is not working for me. Can you suggest please.