New Delhi SNUG
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Forum Posts

CSA

Please suggest some sites or articles where I can practice/do a mock test before appearing for the CSA exam.

DineshReddG by Tera Contributor
  • 1863 Views
  • 9 replies
  • 7 helpfuls

Resolved! Need a guidance on our project

Hi everyone, hope you're doing well! I’m currently working on a ServiceNow application development and I’m in need of some hands-on guidance to move forward effectively.The app involves features like:Scoped application developmentCustom forms and UI ...

DineshReddG by Tera Contributor
  • 789 Views
  • 6 replies
  • 2 helpfuls

Resolved! Salesforce ITSM to ServiceNow ITSM migration

Hello New Delhi SNUG, I am looking for a solution deck for Salesforce ITSM to ServiceNow ITSM migration which should have required phase and activities, migration approach, challenges (considering both tools base data/logical architecture), integrati...

Resolved! SNUG meetup in July 2025?

Hi Delhi SNUG members,I will be in Delhi for July 2025 and wanted to check in if any SNUG meetup is scheduled or planned to be scheduled then?   Cheers! Anu

Regarding CAD Voucher

I completed my payment for the CAD Certification voucher a few hours ago, but I have not yet received the voucher code. After how many hours i would get my voucher? I will directly get it to Now learning or to my email?

kakarlarupe by Tera Contributor
  • 568 Views
  • 3 replies
  • 1 helpfuls

Upgrade issue

After upgrade the sys-id is populated instead of CSM Workspace regarding ATF test set variable step that why it is giving error

abort notification if company custom field is false

Hi Team, We have created a custom field on company table named "notification required"(check box). company field dependent on caller .If check box if false then abort any notification (restrict record to create in email table) from incident and if ch...

kunalgulati by Tera Contributor
  • 430 Views
  • 2 replies
  • 0 helpfuls

Need to edit PIR report in SOW

Hi Team, We have a report Post incident review report in SOW and same report in native view but layout and field is differentWe need Configure the SOW report to be same as the native UI report. How can we edit the PIR Report in SOW ?

kun1 by Tera Expert
  • 978 Views
  • 13 replies
  • 1 helpfuls

UI Action button development

I need to develop a UI action button in CSM workspace which will send reminder when pressed   to last email sent to person. Need help in step by step in configuring action button in CSM workspace and the script which will extract the last email sent ...

Custom Case action status in a CSM case

Hi All, I got a requirement in my project where customer wants a custom action status block by vendor and it will be shown when the case is in awaiting info and pending with vendor. Please help me in getting solution