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[priyanshud]

What are some best practices for managing users and roles in ServiceNow?

[Hajar BENJAHHAR]

Hello @priyanshud ,

The best way to manage users and roles in ServiceNow is to create groups, then assign roles and users to those groups. 

I hope you find this helpful!

Best regards, 

Hajar

[PrashantLearnIT]

Hi @priyanshud 

The best practice according to the ServiceNow fundamental course for beginners:

• Create the users or the user.
• Create a group.
• Placed the users or the user into the group.
• Assign roles to the group.

[BillMartin]

Hi @priyanshud ,

Thank you for raising such an important question. Managing users and groups across different business units while ensuring that sensitive information remains accessible only to authorized individuals is a challenge many clients face. It's a dynamic process that requires constant attention, especially as roles evolve and responsibilities shift over time.

In our roles, we often wear multiple hats to ensure that the necessary tasks are completed while maintaining strict access controls. The concept of a static role is almost nonexistent, and adapting to changing responsibilities is key to successful user and group management.

To assist you in this endeavor, I’ve created an article titled

ServiceNow Seven Best Practices for User and Group Management: A Guide for Platform Administrators.

This guide is designed not only to help you manage users and groups within ServiceNow but also to enhance your overall strategy for managing access and permissions across your entire organization.

If you find this article helpful, I would greatly appreciate it if you could mark it as helpful and accept it as the solution. Your feedback helps ensure that others can also benefit from these insights.