RegisterNow!
As the availability of digital services and service-enabled products increases, the expectation of a positive customer experience rises along with it. As we know, outages can happen. The response to the outage can make all the difference to customers.
The Proactive Customer Service Operations solution can prevent downtime by monitoring the health of customers’ product and services to identify potential issues for resolution. If an issue can’t be resolved immediately, customer service can notify the customers who are most likely to be affected. Knowing the issue is proactively being fixed can go a long way in reducing the customers’ perceived impact of the issue.
Join us to learn how ServiceNow can provide Proactive Customer Service and how organizations can become more proactive with the move to digital services. Discussion topics to include:
- Detect issues as soon as they happen.
- Reduce mean-time-to-resolution (MTTR)
- Reduce inbound calls and improve customer experience.
- Increase agent efficiency.
- Reduce future case volume.
RegisterNow to secure your spot!
