Relating multiple change requests to an incident

[Jill Jackson-Jo]

Hello All!,

SN does not allow more than one change request recorded in the Solves By Change field on the Incident and we'd like to list more than one CR as there may be a few changes to address the issue. 

Is there anyone that has overcome this challenge ?  We do not see change request related list on the Incident form or in the list of available related lists. 

I see a post from 2017 with a solution, but I am wondering if there is anyone with recent experience with this issue and how you addressed this.

https://www.servicenow.com/community/developer-forum/how-to-relate-multiple-change-request-to-an-inc...

Thanks!

[Sumanth16 · Accepted solution]

Hi @Jill Jackson-Jo ,

, in order to achieve your requirement,you need to navigate to Many to Many Relationship Table i.e. sys_m2m.LIST from Application Navigator search bar and configure a new Relationship as shown below:

So Now as per the above Screenshot, you need to add the New Related List named "Change Requests" on the Incident form for attaching Change Request record to the Incident form and Similarly Incident Related List on the Change Request form.

Here Change Request and Incident Related List are the M2M from Lable & M2M to Label field values configured in the M2M table as shown below:

Similarly for Change Request form as below:

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[johnfeist]

Hi Jill,

We took the approach of adding incident (u_incident) to change_request.  With that in place, you can also add a button to your incident form "Create Change".  Using that button you can create as many changes as you want for one incident and as part of the creation process include the incident.  With that in place, you can add a related list to your incident form to show all the change requests that cite the incident.  If the approach makes sense to you, let me know and I can share the code.