How to relate multiple change request to an Incident?

Community Alums · ‎05-10-2017

I have 10 change requests fields in my incident form.

I want these 10 change requests to show up in the Incident Form Related List. Right now, only one can be listed. How to show all 10 change requests?

This is the Relationship I created. Need your help to link many change request to one Incident. Is this possible to do? or, any other suggestion?

dvp · ‎05-10-2017

Here is the query

current.addQuery('sys_id', parent.change_1_field_name).addOrCondition('sys_id', parent.change_2_field_name);

likewise add the rest of the change fields

View solution in original post

SanjivMeher · ‎05-10-2017

Hi Rajini,

You should relate all the change request using related lists, instead of creating indivudial fields for each change.

Right click on the column header of the related list and click on List Control. Enable Edit button. And then you will eb able to map multiple change to same incident.

Please mark this response as correct or helpful if it assisted you with your question.

Joe McCarty1 · ‎05-10-2017

If you set the Parent field on the Change to reference the incident, you can add the Change Request->Parent related list to the incident form. That will allow related multiple change requests to an incident. Any use of the rfc field on incident will be 1 change per incident solution even if you try to wrap it in relationship definition.

sachin_namjoshi · ‎05-10-2017

Hello,

You can reuse OOB related list on incident form to related multiple change requests to incident.

Regards,

Sachin

Community Alums · ‎05-10-2017

Thanks Sanjiv & Joe.

Are you saying that the way I try to do is not going to work?

so, all I have to do is just add the "Change Request->Parent" related list to the incident form. Using the Edit button, user can relate multiple change to this Incident? Does this help in reporting purpose, like if Incident Manager wants to see the Change Requests related to Incident?