For our first event of 2026, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks.     Register : https://sseg.service-now.com/evt?id=event_details&sys_id=f6035648c30b3210aef3dc2a050131c2   We’ll be focusing on Workflow Data Fabric!   Workflow Data Fabric gets thrown around a lot but what does it actually do and why should you care? In this WDF - SNUG Edition, we'll cut through the noise. We'll cover the key concepts behind WDF, how the pieces fit together (Zero Copy, Integration Hub, External Content Connectors, and MCP), and then we'll demo a real end-to-end scenario from The Workflow Data Fabric Loom so you can see it in action, not just on a slide. Come with 🤔 leave with 💡?   We’ll also have time to reconnect with the community, share lessons learned, and enjoy food and drinks as we close out the year.   Join our Sydney ServiceNow Enthusiast LinkedIn group (https://www.linkedin.com/groups/12747391/) for updates. ... View more

  Hi SNUG members,   Whether you're new to Impact Guided or already in the program, most teams don't realise how much value they're leaving on the table with ServiceNow. I wrote these articles to help you change that.     How to Get the Most Out of Impact Guided   Getting Started with Impact - Technical Accelerators: What Is It Really? (And What It’s Not) ... View more

Whether you're new to the platform or looking to formalise your skills, there's now a better way to build real ServiceNow administration capabilities—without disrupting your work schedule or breaking the budget.   Introducing the ServiceNow Jumpstart: CSA Pathway. ... View more

ServiceNow is expanding our partnership with Lumify Work (formerly DDLS) to launch our first blended learning experience — designed to make training more flexible, practical, and impactful for every learner.    Introducing ServiceNow Jumpstart: Certified System Administrator Pathway    Developed with Lumify Work, ServiceNow Jumpstart: Certified System Administrator Pathway is a five-week program that blends:    ServiceNow Administration Fundamentals online learning for flexibility   Live expert-led sessions for deeper understanding  A hands-on capstone project to apply your skills  This program is ideal for anyone looking to strengthen their ServiceNow expertise — whether you’re new to the platform or looking to formalize your experience.   Participants will:    Build a solid foundation in Administration Fundamentals  Gain practical, real-world experience through guided projects  Learn directly from ServiceNow-certified coaches  Prepare confidently for the Certified System Administrator (CSA) exam  Join a growing community of learners and professionals across the region  Program Details    📅 10 November – 12 December 2025 (5 weeks)  💲 AUD 225 ex GST  💡 Optional CSA exam voucher: AUD 250 ex GST (valued at USD 300)    Note: This program is available exclusively to learners based in Australia and New Zealand.  🔗 Learn more and register    For more information you can either post a comment below or email Lumify.         ... View more

For the 5th meetup in 2025, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks.    For September 2025, we will highlight a key in Service Excellence (the final of a 3 part series) to applying Major Incident Management, enabling your organisation to transform chaos into clarity.  Learn how to apply best practices and hear from a customer on their approach to Major Incident Management Come and network with your peers and hear about the latest features, customer use cases, and demos from fellow enthusiasts.     Join our Sydney ServiceNow Enthusiast LinkedIn group (https://www.linkedin.com/groups/12747391/) for updates. ... View more