End User Experience

[Stan6]

I am working on the task to ugprage the END USER EXPERIENCES. Any tips or tricks appericated.

[msell]

Fastest easiest way to improve End User Experience with Self Service and Incident Management process is integrating remote support and take control / screen share earlier.       Integration saves time for the technician too.  

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[kenappell]

Focus groups! To improve the end user experience, you need to talk to the end users . My experience has taught me that everyone wants shorter forms with quicker insertion times, so speed up your forms and try to make them more intelligent.

Good luck!

[ravish2]

ESS portal a better a way to connect in my opinion.