You're Invited: itSMF NY Metro LIG | America's got Catalog Talent

[elfo]

The NY Metro LIG is proud to present "America's got Catalog Talent" - A Service Catalog Show and Tell event.

Do you have a great service catalog or does your catalog need some help?

We invite you to join us for our great Service Catalog Show and Tell event. Bring a copy of your service catalog, share it with us and win an opportunity for professional review and feedback, provided by an industry Service Catalog Expert.

Third Sky will also present "Defining IT Services for the Business" a step-by-step approach to creating service catalogs. The presentation covers:

* How to start with the business architecture, business capabilities and business processes
* Identifying business services and mapping them to business processes and capabilities
* Getting the right level of granularity when defining services
* How to validate the business services with customers
* Creating a roadmap that uses the Customer-Facing Service Catalog to integrate with Service Level Management and Financial Management

Please join us on Thursday, February 21st, 2013 at 8:00 AM at CA Technologies, 22nd floor, 520 Madison Avenue (between 53d & 54th Streets), New York, NY 10022.

Register for this event at http://itsmfusa.site-ym.com/events/event_details.asp?id=292547&group=87662

Please bring identification with you to the event.

Refreshments are being provided for this event by Omninet.

Thanks,
Ellen