ServiceNow Instance Maintenance

[J Lander]

Much like maintaining a vehicle, regular maintenance is essential for keeping your ServiceNow instance running smoothly. This involves proactive tasks like:

• Regular updates and upgrades: Ensuring you have the latest features and security patches.
• Performance tuning: Optimising your instance for speed and efficiency.
• Data management: Keeping your data organised and clean.

While ServiceNow monitors the hardware, it's crucial to maintain your environment to prevent performance issues, upgrade difficulties, and deployment problems.

Attached is the ServiceNow Instance Maintenance presentation from our November SNUGs. Note that the provided information is a general guide, and you might already have your own manual or automated processes in place.

[prabha0208]

My instance is not waking up,dev196183.service-now.com,please help

[dougitanalyst]

My instance is not waking up

[dougitanalyst]

Every time I need to use My instance they report a maintenance issue. Please, Help

[mvenema]

Thanks for the nice overview. Is there a way AI can help doing maintenance on the data tables? I see a lot of nice links in your document about data maintenance, but most of these are doing something with the platform itself. So, is there something possible with AI for real data maintenance, like removing data which is not necessary anymore or inactivating of data etc.