Next Experience Academy Session#5: Next Experience Readiness Checker

Ashley Snyder · ‎11-28-2022

Q&A

Q: Does the Next Experience Readiness Checker work on a FedRAMP instance?
A: Yes

Q: What is the difference between this new tool/feature and Adoption blueprints (the one it's included with Admin Center?)
A: The Readiness Checker is to check for usage of unsupported features on Next Experience to get you ready for activation and help you make decisions on your rollout strategy and communications. The Admin Center provides admin plugin suggestions based upon business outcomes. For more information see the Admin Center product documentation.

Q: Moving to agent chat is a very expensive in terms of time. Do we need to enable only chat and create incident and move them to backend view? If we give access to agent workspace for our agents. they would start messing with all related tasks like incidents, problems, changes etc. For Rollout Strategy, do you have any training and communication templates for end users? Most of the training and communication I've seen around Next Experience are geared towards Developers or Technical users.
A: The Welcome to ServiceNow training is a great resource to assist in training users on navigating Next Experience and comes with a simulator you can use to get feedback to begin training prior to activating Next Experience in production.

Q: The Employee Profile on the Employee Center populates the employee's photo from the Live Feed Profile. Is there a new solution for that if Live feed is going away?
A: The Live Feed infrastructure is not removed in Next Experience, though Next Experience users will not be able to access Live Feed and send messages. Employee Center functionality will continue to work, for more questions on Live Feed and Employee Center visit their Product Hub.

Q: Do you plan to add checks for incompatible UI customisations in your own instance scan? Or do we need write our own checks or use a 3rd party tool?
A: At the moment administrators will need to add their own instance scan checks since UI customizations can be so varied, we will investigate if there is a common check we can release.

Q: Is there a summary of HI Tickets around Next Experience to identify areas that have encountered issues with Next Experience?
A: We don't have a list of all known errors as this is not a platform practice, but each patch does list the fixes for the particular patch and the areas the fixes impact. Also check the Known Error portal on Support.

Q: If it is a service portal tour why it is being shown in the usage instances?
A: We do a check for all Guided Tours and don't make the differentiation. Our checks will change shortly as more Guided Tour functionality is supported, for the time being administrators should check all records return

Next Experience Academy Session#5: Next Experience Readiness Checker

Next Experience Academy

Join us for our new series of live sessions focused on Next Experience topics such as the Next Experience UI, UI Builder, Configurable Workspaces, Components, etc.

Next session: November 16 at 8am PT | 11am ET

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