After upgraded to Tokyo, URL redirecting to /now/ui/classic/params/target//<page name> 404 error

L B
Tera Contributor

After upgrading from ROME to Tokyo release, many (20% pages) URL pages get redirected automatically to /now/ui/classic/params/target//<page name>, (or previous version would be:  ...uri=%2F<page name>) page not found.  Where is this redirect setting came from?  How to fix this?

3 REPLIES 3

Rana Elsekhily
Tera Contributor

Hello,

did you find a solution for this please? 

Not really.  We had to fix all the scripts and reference where "%2F" was used.  Only 1 issue left unresolved which we believe is their internal code, where they "auto-redirect" any "nav_to.do?uri=%2F..." to "now/nav/ui/classic/params/target/%2F..." which caused 404 page error.  We proved it that it is enabling polarlis system properties that caused it.  If you set the property to be disabled, they all worked fine.  How about that?!

The problem is that we need the new UI to be enabled. But the issue still remains even when trying to open any record for tables. I raised a case on ServiceNow but still didn't reply with a solution. But you are right, if I disabled this polaris sysproperty, the issue disappears.