After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

[rontha]

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

[Dr Atul G- LNG]

Hi @rontha 

We had the same issue and followed these two steps:

• Updated or repaired the Theme Builder plugins.

• Unpublished and then republished the custom theme, and tested again.

Additionally, try running cache.do

[rontha]

Thanks Atul for your response, 

I didn't use the  Theme builder to create the custom theme , before the upgrade, which worked without any issue.

Do you suggest me to use the Theme builder and create a new custom theme, which I don't want as the create new wizard updates all the other styles/shapes on the instance.

Any other suggestions please.

[Dr Atul G- LNG]

Yes mate, that’s a good and feasible approach. This way you can preserve the theme consistently and apply it in any instance

[Dr Atul G- LNG]

https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/quality/zurich-all-ot...