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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

rontha
Tera Contributor

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

10 REPLIES 10

Dr Atul G- LNG
Tera Patron

Hi @rontha 

We had the same issue and followed these two steps:

  • Updated or repaired the Theme Builder plugins.

  • Unpublished and then republished the custom theme, and tested again.

Additionally, try running cache.do

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thanks Atul for your response, 

I didn't use the  Theme builder to create the custom theme , before the upgrade, which worked without any issue.

Do you suggest me to use the Theme builder and create a new custom theme, which I don't want as the create new wizard updates all the other styles/shapes on the instance.

Any other suggestions please.

Yes mate, that’s a good and feasible approach. This way you can preserve the theme consistently and apply it in any instance

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Yep, same.  Have a case open with support.  The theme builder seems a bit limited in what you can customize compared to the previous methods that I build our themes on with Polaris.  I wonder if Zurich is forcing us to this method.  I hope not...