Agent Workspace for HR Case Management: List and category access

Nikolaj2
Tera Guru

Hi,

I have create a couple of custom categories and lists in the new "Agent workspace for HR Case Management" released in San Diego:
find_real_file.png

I have run into an issue with setting up user access to these lists. In the guided setup it says: "Create filtered lists and assign them to user roles or groups."

find_real_file.png

 

However, when i create a list i have no access options where i can use Groups and Roles to define which users should have access to the created list (screenshot of list configuration options below). 

find_real_file.png

 

I have tried opening up "Form layout" and find "Roles" and "Groups", but it is explicitly stated [DO NOT USE] (screenshot below).

find_real_file.png


Can someone help me figure out how to manage access to lists and categories?

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Ashley Snyder
ServiceNow Employee
ServiceNow Employee

You would control access to lists via Applicability and M2M Applicability: https://community.servicenow.com/community?id=community_article&sys_id=f18697f31b364510acdc54e56b4bc...