Better Notification for new Interaction chat records
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-22-2024 10:15 AM
Has anyone come up with a method to enhance the alert of a new Interactive chat to accept in the Agent Workspace? The agents are asking for an enhancement to better notify them of a new Interaction has arrived, such a screen flash or notification across the top of the screen as they aren't always on the Inbox screen.
Thanks!
0 REPLIES 0