Better Notification for new Interaction chat records

eatdrinkandbmur
Tera Contributor

Has anyone come up with a method to enhance the alert of a new Interactive chat to accept in the Agent Workspace?  The agents are asking for an enhancement to better notify them of a new Interaction has arrived, such a screen flash or notification across the top of the screen as they aren't always on the Inbox screen.

 

Thanks!

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