Branding SOW - Next Experience disabled.

Pablo Sanz
Tera Guru

Does anyone know how to change the colors and logo in the Service Operation Workspace if the Next Experience UI is disabled? I can't find a way to make these changes.

The instance is upgraded to Utah, however it still uses the old interface, I was asked to change the colors and logo to the company one but I can't find a way to do it, since in the UI Builder I am not allowed to change the theme.

 

PabloSanz_0-1702496375149.png

 

Any help is appreciated, thank you.

 

 

1 ACCEPTED SOLUTION

Pablo Sanz
Tera Guru

In case someone needs it:

Open the service operation workspace record, in the related lists is the "theme", you access that record and here you can perform the override of colors and logo.

PabloSanz_0-1702565186205.png

 

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Pablo Sanz 

 

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

 

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/ui-builder/task/wor...

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Pablo Sanz
Tera Guru

In case someone needs it:

Open the service operation workspace record, in the related lists is the "theme", you access that record and here you can perform the override of colors and logo.

PabloSanz_0-1702565186205.png

 

Annie7
Tera Expert

Hello , i have a further question about the company logo.  I updated my company logo in the basic configuration UI16 and it successfully shows in classic view. however, the logo for Service Operation Workspace still remains the ServiceNow logo.  Does anyone know how to fix this?  Thanks a lot

 

Annie7_0-1709884479167.png

 

Please check the accepted solution, you can change the image in the UX Theme.