Next Experience - Configurations Recommended Prior to Turning On
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03-06-2024 11:45 PM
Hi all,
We are finally going to enable Next Experience within the next couple of weeks. I went through much of the documentation, watched videos, etc. Yes, we are aware that we have to train users.
Question: Which Next Experience configurations are recommended to make BEFORE rolling this out to our Production environment? For example, I watched a ServiceNow video that mentioned we need to set certain preferences first. The use case they discussed: One Customer requested to force left hand navigation instead of the top hand navigation menu. ServiceNow advised before rollout, to set the global property for the menu to be pinned. They recommended this must be configured before the user logs in for the first time. The preference cannot be configured after the user has logged in. The reason---- > if the global setting has not already been configured, as soon as the user pins something else, then their user preference would override any new global settings made after-the-fact.
Should we configure our branding beforehand?
Are others configuring "the landing page" first for certain groups/users to have a certain view? Or are you going with only the OOB?
Are there any "Next Experience configuration settings" that anyone would recommend before we roll this out? Last thing we want is to be sorry later that we did not configure XYZ in the Next Experience?
Thanks,
Kathy
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03-07-2024 01:25 AM
Hi @kathymorris
This has been answered
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-07-2024 06:44 AM
No this had not been answered. My question was people's thoughts about recommended configurations. Not training. We already know about the training.
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03-07-2024 01:28 AM
@kathymorris , Refer to this Links
Regards,
Shyamkumar
Regards,
Shyamkumar
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03-07-2024 01:43 AM
Hello @kathymorris
There are lot of things you need to consider before enabling next experience in your env.
Would suggest to run next experience readiness checker in your env.
you will get result of which applications are not compatible with next experience.
you can go through-
several components are not supported - Guided Tours(which you might need to create new ones)
Connect chat (migrated to sidebar)
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615
Connect Support: not supported by Next Experience UI
Live feed activity: not supported by Next Experience UI
Follow: Not supported in Next experience UI.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1277920
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
CB
Regards,
CB
