Hi Community.
So recently my client upgraded the instance to Australia. After that, the generic case are not showing sections like details, service level management, remote tasks, tasks, interactions, etc. Instead, I see a small button at the far right side which says related list. I want all of these tabs just below the short description of case (Test1). This is not a view issue as workspace view has multiple related lists. I am not familiar with UI builder which may be needed to fix this. If someone knows this issue, or handled something similar, please suggest a solution.
Hi @AwanishK ,
As other mentioned here this is an OOB functionality provided by ServiceNow in Australia release. However if you want to use the previous record page then you need to disable "Front-line Case page" record page variant from UI Builder "CSM/FSM Configurable Workspace" record.
Please note: The future updates to this page will be skipped if you disable this page.
Refer this thread: https://www.servicenow.com/community/developer-forum/impact-of-australia-upgrade-on-csm-workspace/m-...
Thanks
Anand
