impact of Australia upgrade on CSM Workspace

EktaK · ‎07-15-2026

Hello Everyone,

After Australia upgrade, OOB case ex- CS000******* has not Tabs/section coming in CSM Workspace. Details, TASK, SLA are missing on top view. But other cases who is not OOB , are have tabs/sections are available.

I noticed for OOB Cases ii is coming in right side as Related List. But i want it in as it is earlier.

Thank you in Advance.

Anand__99 · ‎07-15-2026

Hi @EktaK ,

As other mentioned here this is an OOB functionality provided by ServiceNow in Australia release. However if you want to use the previous record page then you need to disable "Front-line Case page" record page from UI Builder "CSM/FSM Configurable Workspace" record.

Please note: The future updates to this page will be skipped if you disable this page.

Thanks

Anand

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EktaK · ‎07-15-2026

@Anand__99 Thank you. It worked for me.