Hi all,
I have created a new case type and enabled case type selection option CSM workspace so that users can select what type of case they are creating. I have created a new agent role where user will be having only this role not with any oob csm agent role. Now my issue is when the user clicks on 'New' button nothing is happening i have modified the condition where script include is checking the roles and i have updated with script include still nothing is working but when i add OOB Agent role then its working. Did any one worked on this type of requirement?
Your inputs are much appreciated, thanks.
#CustomerServiceManagement #CaseTypeSelector #CSMWorkspace
