HI @Farfara ,
I trust you are doing great.
To troubleshoot this issue, there are a few steps we can take:
Check Variable Mapping: Firstly, let's ensure that the variables in your RITM are correctly mapped to the corresponding fields in the Service Operation workspace. Please verify that the mapping is properly configured. This can be done by accessing the Service Catalog item associated with the RITM and checking the variable mappings.
Update the Catalog Item: If the variable mapping appears to be correct, we may need to update the catalog item itself. Navigate to the Catalog Item record in the ServiceNow platform and confirm that the variables are properly defined and associated with the item. If necessary, make any required modifications and save the changes.
Clear Browser Cache: Sometimes, browser cache can cause display issues on the Service Portal. Clear your browser cache and refresh the page to see if the variables are now properly populated. You can typically clear the cache through the browser settings or using a keyboard shortcut (e.g., Ctrl+Shift+Delete on most browsers).
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Thank you!
Regards,
Amit Gujrathi
