Community Questions: Create an Incident to Service Desk

[aidaariffin]

Hi Team,
I have a requirement where, when a user navigates to ‘Community’ and posts a question in the forum, they are able to create an Incident, Request, or Change from that question to the Service Desk group. Additionally, they can track these items.
Test Example:

Thank you.

[Dr Atul - LNG]

HI @aidaariffin 

Who is they here? they are able to create an Incident,

[aidaariffin]

They = Stakeholders (internal employee) that is currently using the ESC portal.

[Dr Atul - LNG]

Hi @aidaariffin 

NOt 100% sure, but forums are only for discussions by different users. I know in CSM this can be done but not sure about ESC portal. Sorry mate.

@Harneet Sital any thoughts? 

[aidaariffin]

Hi,
Allow me to re-phrase what I meant, how do I add 'Create Case' button like in the screenshot below? This is what I meant.