Copy Variants from a Service Operations Workspace to another workspace

Saeka
Kilo Sage

Hello,

 

I would like to copy Variants from the Service Operations Workspace to another workspace.
Is there any way to do this?

 

The name of the Variants I want to copy is "Service desk landing page SNC".

IzakiSaeka_0-1686104430575.png

 

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @Saeka ,

Yes that's correct, it can happen in the same workspace but not for other workspace.

 

View solution in original post

Arathi Jyothind
ServiceNow Employee
ServiceNow Employee

Hi
I found a workaround to do this. I needed to copy the Knowledge Article Template selector from SOW to another experience. So I opened the variant in SOW but within my required Application scope as below.  

ArathiJyothind_0-1721853015132.png

Opened these records in Platform view and did Insert and Stay with required changes like pointing the new variant created to correct variant collection, and set the correct App Configuration (of the experience you would like to copy to) and UX App routes etc. Voila, I had a copy of the variant in the other experience.



View solution in original post

7 REPLIES 7

Arathi Jyothind
ServiceNow Employee
ServiceNow Employee

Hi
I found a workaround to do this. I needed to copy the Knowledge Article Template selector from SOW to another experience. So I opened the variant in SOW but within my required Application scope as below.  

ArathiJyothind_0-1721853015132.png

Opened these records in Platform view and did Insert and Stay with required changes like pointing the new variant created to correct variant collection, and set the correct App Configuration (of the experience you would like to copy to) and UX App routes etc. Voila, I had a copy of the variant in the other experience.



How were you able to get 'insert and stay' to show. It is not showing for me

ChrisSN_0-1732238815768.png

ChrisSN_1-1732238838195.png

ChrisSN_3-1732238906156.png

 

You click on the three lines in the upper left corner.