Create Change Request for RITM in Service Operations Workspace

[Amey8]

Hi All , 

I am creating a Change Request from a RITM. For which I created a UI Action and wrote below Code : 

(function(current, previous, gs, action) {
    var changeRequest = ChangeRequest.newNormal();
    changeRequest.setValue("short_description", current.short_description);
    changeRequest.setValue("description", current.number);
    changeRequest.setValue("cmdb_ci", current.configuration_item);
    changeRequest.setValue("priority", current.priority);
    changeRequest.setValue("sys_domain", current.sys_domain);
    changeRequest.setValue("company", current.company);
    changeRequest.insert();

    current.parent = changeRequest.getGlideRecord().getUniqueValue();
    current.update();

    gs.addInfoMessage("Change " + changeRequest.getValue("number") + " created");
    action.setRedirectURL(changeRequest.getGlideRecord());
    action.setReturnURL(current);

})(current, previous, gs, action);

It's working fine, and it also adds the RITM number to the related list of the newly created Change Request.

I want the same behavior in Service Operations Workspace. In the same UI Action, I enabled the 'Workspace form menu' checkbox and used the same code. It creates the Change Request, but the RITM does not appear in the related records.

I also tried creating a separate Sys Declarative Action Assignment, but the issue persists. The RITM appears in the Change Request as soon as the form is loaded in the native view, but not in Service Operations Workspace.

What needs to be done to make this work in Service Operations Workspace?

[Voona Rohila · Accepted solution]

HI @Amey8 

Try this code, works for both the UI's.

(function(current, previous, gs, action) {
    var changeRequest = ChangeRequest.newNormal();
    changeRequest.setValue("short_description", current.short_description);
    changeRequest.setValue("description", current.number);
    changeRequest.setValue("cmdb_ci", current.configuration_item);
    changeRequest.setValue("priority", current.priority);
    changeRequest.setValue("sys_domain", current.sys_domain);
    changeRequest.setValue("company", current.company);
    var change_id  = changeRequest.insert();

    current.parent = change_id ;
    current.update();

    gs.addInfoMessage("Change " + changeRequest.getValue("number") + " created");
    action.setRedirectURL(changeRequest.getGlideRecord());
    action.setReturnURL(current);

})(current, previous, gs, action);

[Ankur Bawiskar]

@Amey8 

in workspace till which line it works fine?

try this line once, instead of your line

    current.parent = changeRequest.getUniqueValue();

If my response helped please mark it correct and close the thread so that it benefits future readers.