Pardon me if this is the wrong forum to be asking this question but I wasn't sure which other one to post in.
I need to know who has viewed knowledge articles written by my team and how many times each article has been viewed by which agent. This information helps me understand how much the intended audience is using knowledge that has been made available to them.
So I created this report but for some reason, it will not display the Short Description text in the column. Does anyone know what I might be doing wrong here?
Greatly appreciate any suggestions or analysis from anyone.
Hello,
What is your role within the platform? knowledge_admin? admin?
Per out of box, that field isn't included in the list view. If you or someone else dot-walked to it, which it lives on the kb_knowledge table, you'd have to have appropriate permission to it. I would recommend double-checking your roles and then, ensuring that your role has appropriate access to it via platform ACLs for that table.field
If appropriate roles and such are there, it should work by default, such as like this:
Hello,
What is your role within the platform? knowledge_admin? admin?
Per out of box, that field isn't included in the list view. If you or someone else dot-walked to it, which it lives on the kb_knowledge table, you'd have to have appropriate permission to it. I would recommend double-checking your roles and then, ensuring that your role has appropriate access to it via platform ACLs for that table.field
If appropriate roles and such are there, it should work by default, such as like this:
