Provider Notification Icon on ServiceNow Home Page

[PranjalSrvst]

Requirement: 

When an incident is updated (for example, work notes change), the caller or the assigned user should get an in-app notification in the bell icon in the ServiceNow banner, with no email sent.

1. Navigate to All > System Notification > Provider > Notifications and click New.
2. Fill in the form:
   • Name: for example, Incident update notification
   • Table: Incident
   • Trigger: Record Change, with Updated or Inserted
   • Conditions: Active is true AND Work notes changes
   • Who will receive: under Recipients listed in fields, select Caller (and Assigned to if needed)

1. Save the record.
2. Open the Contents related list tab and click New Provider Content.
3. Select Next Experience as the content provider.
4. Fill in the content form:
   • Name: Incident record update content
   • Notification: the notification created above
   • Active: true
   • Table: Incident
   • Message Heading: ${number} changed
   • Message: Short description: ${short_description
5. Click Submit.
6. Make sure the recipient’s preferences allow it. Under User Menu > Preferences > Notifications, Allow Notifications should be on, and the Next Experience tab options (Show banners, Show badge count) should be enabled.

You can update or insert a record based on trigger condition and you get the notification

Thanks & Regards

Pranjal Srivastava