Hi everyone,
I’m trying to add a custom “Portals” option to the Unified Navigation header, alongside options such as Favourites, History, Workspaces, and Admin.
I created a record in Unified Navigation Menus (sys_polaris_menu_config) with the following setup:
- Name: Portals
- Menu Active: true
- Order: 6
- Application: Global
- Visible Roles: internal/external user roles
- Hidden Roles: blank
- Type: External
I also added two Unified Navigation Configurable Menu Items under the Portals menu.
Both menu items are configured as Module type and point to existing sys_app_module records.
The relationship between the records looks correct:
sys_polaris_menu_config
→ sys_polaris_configurable_menu_item
→ sys_app_module
However, the Portals option is still not appearing in the Unified Navigation header.
One thing I noticed is that the Type field is read-only and automatically gets set to “External” whenever I create a new Unified Navigation Menu. I cannot select or change it to Internal from the form.
Has anyone seen this behaviour before?
I’m trying to understand whether:
- Type = External is expected for custom Unified Navigation menus
- there is another configuration or system property required for the menu to appear
- the referenced modules need any specific configuration
- roles or UX settings control whether the menu is displayed
- A cache, session, or browser refresh is required after creating the menu
The expected result is something like:
Favourites | History | Workspaces | Admin | Portals
with a couple of portal links available under Portals.
Any guidance on what I might be missing would be appreciated.
Followed this link to create: https://www.servicenow.com/docs/r/platform-user-interface/configure-custom-menu.html
Reference screenshots:
Hi @Puneet Hegde1 ,
I tried to replicate the issue, but it appears to be working as expected in my instance. Could you please remove the roles from the Visible Roles field and check whether the Portals menu becomes available?
I have not modified the Type field, as it is set to External by default when creating the Unified Navigation Menu.
Please try this and let us know if the Portals menu is still not visible.
