Custom Workspaces Modules

[NikolaTesla]

How does a custom Workspace show up as a module in ServiceNow?

I’m trying to understand where the visibility is controlled and how I can prevent certain users from seeing it in the application navigator.

Specifically:

• Where is the Workspace-to-module relationship configured?

• Is visibility controlled at the Application Module level, the Workspace (UX App) level, or both?

• What is the recommended way to hide a Workspace module from specific users (roles vs user criteria)?

I want to block certain users from seeing the Workspace entirely, including preventing access via direct URL.

Any guidance or best practices would be appreciated. 

Thanks in advance.

[Dr Atul G- LNG]

https://www.servicenow.com/community/app-engine-forum/hide-workspaces-in-the-menu/m-p/2715954

[NikolaTesla]

Thank you.

It didn't help.

How do I hide certain modules under workspaces? For example, Base Agent workspace how do I set a role or group that should be only allow to see it? I can't find where its configured

[Dr Atul G- LNG]

Hi @NikolaTesla 

When you hide module what that means. Because what I shared you can hide full ws .any possibility to share more details to help you.

[NikolaTesla]

I’m trying to prevent certain users from seeing a Workspace in ServiceNow, both in the Workspaces list and via direct URL access. Here’s my situation:

• I have a workspace called Base Agent.

• A user, Alex Rodriguez, shouldn’t see this workspace, but it currently appears under his Workspaces.

• I’m trying to understand the correct way to restrict visibility: should I create a role (e.g., base.agent.user) and assign it to users who can see the workspace, or is there a better approach?

Specifically, I’m looking for guidance on:

1. Where the Workspace-to-module relationship is configured.

2. Whether visibility is controlled at the Application Module level, the Workspace (UX App) level, or both.

3. Recommended best practices to hide a workspace from specific users (roles vs. user criteria).

4. How to ensure users can’t access the workspace via a direct URL if they don’t have permission.

Any help or examples of how to configure this would be greatly appreciated.

Thanks in advance!