Custom Workspaces Modules

[NikolaTesla]

How does a custom Workspace show up as a module in ServiceNow?

I’m trying to understand where the visibility is controlled and how I can prevent certain users from seeing it in the application navigator.

Specifically:

• Where is the Workspace-to-module relationship configured?

• Is visibility controlled at the Application Module level, the Workspace (UX App) level, or both?

• What is the recommended way to hide a Workspace module from specific users (roles vs user criteria)?

I want to block certain users from seeing the Workspace entirely, including preventing access via direct URL.

Any guidance or best practices would be appreciated. 

Thanks in advance.

[Dr Atul G- LNG]

Hi @NikolaTesla 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220210

Resolution

To grant service operations workspace  to specific user change the role in below acl

https://<<Instancename>>/nav_to.do?uri=sys_security_acl.do?sys_id=8fe2dc57b7703010e69dbc16de11a952

If there is no OOB acl create one

Type: ux_route
Operation: read

Name: now.XXXworkspace.home
- Add the role as required

Similarly for other workspace as well identify the acl and change as required