Deploy Next Experience by Group

[Mary S]

Is there a way to have the next experience turned on for certain groups and not all agents?

[Ravi Chandra_K · Accepted solution]

Hello @Mary S 

Greetings!

This article explains how Next Experience can be applied on Groups. It has to be done with couple of business rules. Ashley also rovided updateset that you can download and implement in your system.

refer the article here:

https://www.servicenow.com/community/next-experience-articles/how-to-roll-out-next-experience/ta-p/2...

please mark the answer as helpful and correct based on Impact!!

Kind Regards,

Ravi Chandra.