Disable/hide Change model cards in change homepage

[bhupendrapareek]

Hello All, i want to disable default cards in Change management default homepage (refer attached screenshot).

i am able to hide/disable normal and emergency cards/ but other cards i am not able to  hide.(showing preapproved.).

please tell / suggest any method to hide these

[DChandlerKy]

Well, I am definitely closer now. However, I now have a "Normal" and "Emergency" change card labeled as legacy. 

For us - a Normal or Emergency change is created from the record that triggers it (incident, request, project, etc.). For this reason, I want to hide these two cards and leave only the standard changes available to be selected from this menu in SOW. 

Thanks!
D

[Dr Atul G- LNG]

HI @DChandlerKy 

In my PDI it is not showing, as legacy. But you can hide it

Make it false here in change model

[DChandlerKy]

I searched for legacy change and came across this: https://www.servicenow.com/community/developer-forum/migrating-to-change-models/m-p/2739487/page/2

We have been using Change Management through workflows since we went live in 2020. Based on that other article, it appears we are using the 'Legacy' change and now it makes sense why I can see these "Normal" and "Emergency" cards labeled as Legacy. The workflows are customized based on our CAB process so we can't just switch to using the flows without reviewing/updating them and I don't have the bandwidth to do that now.  

So now I suppose the question is - how I can try to hide these legacy cards. 🙂 I may dig through the script includes and see if there is a way to do it there.

With Change Model "available in Create New" as True


With Change Model "available in Create New" as False

[Dr Atul G- LNG]

Hi @DChandlerKy 

Sorry mate, I dont have any idea about this legacy to hide now. You might check the change model properties or might be update change model plugins.

This property might provide some insights. 

[Cory CJ Wesley]

I figured this out in case you never got a fix and for anyone else looking. 

On the Change Model, there's an option called 'Available in 'Create New'. Set that to false. But that's only half of it.

What you'll typically see after that, especially with emergency,  is a 'legacy' Emergency card show up. To remove this you have to change the below system property to 'false' to switch off Change Type based workflows.  That's it.

Docs link here:
https://www.servicenow.com/docs/bundle/washingtondc-it-service-management/page/product/change-manage...

Also copied out the instructions in case the docs link changes URLs eventually. 

System Property	Description
com.snc.change_management.change_model.type_compatibility	Enables Change Type Compatibility for Change models if the com.snc.change_management.state_model plugin is installed. When true allows changes to be created with both the type based workflow and Change models.