Do we have a feature in platform to configure floating kind of notification?

prachikomal
ServiceNow Employee

Hi team, do we have a way to setup notifications like - floating or banner in platform? We have our application deployed in servicenow instance and want to show notifications for mostly  planned maintenance notices, urgent info,  system downtimes etc

6 REPLIES 6

For example, when I open the UI Builder home page I see the banner like this:

prachikomal_3-1779029569259.png



But I only see it when I open UIB, similarly I want to see the banner only when I open my application.

 

Tanushree Maiti
Tera Patron

Hi @prachikomal t

 

1. Next Experience UI Banner Announcements (Platform UI): Use this for the main ServiceNow UI.

Navigate to Now Experience Framework -> Configuration Settings -> UX Banner Announcements

to create announcements and Banner Announcement Mappings to apply them.

Refer: Servicenow Doc:Next Experience banner announcements 

            Introduction to Next Experience UI Banner Announcements

             Adding an Announcement notification like the one's in Servicenow 

            https://www.youtube.com/watch?v=tUrXvf3QNGE

 

2. Service Portal Announcements: For user-facing portal messages, use the Announcements feature [sp_announcement] to broadcast messages like scheduled maintenance, appearing as a top banner.

 Refer: KB0727669 How can I create an announcement banner for all users? 

              Posting announcements to portal users 

              Servicenow Doc: Announcements widget 

 

3. Employee Center:

   Refer: Servicenow Doc:Modify homepage banner instance for high-traffic 

               

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti