Edit button is not visible in the related list in workspace
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03-27-2025 06:41 AM
Hi Team,
I have created a Related List in(sys_m2m table) for Contacts and Accounts table.
I have related list in contact form, there it is showing with edit and new UI Actions.
When I am checking same in CSM/FSM workspace for same contacts, in related list it is only showing New Button only. Edit is not showing
How can we achieve this?
if not how to add edit or delete option in the workspace view
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03-27-2025 07:30 AM
Hello @Gopal14
Check in the related list component in UI builder if edit action is enabled for it. Because it should be visible. There is no extra configuration of related list in workspace.
It's just that you can choose what related list you want to display but you won't change the configurations. Then it can means that edit action is disabled in UI builder.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
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03-27-2025 09:47 PM
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03-27-2025 10:50 PM
check this how it can be done
SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces
Also check any OOB Declarative Related List Actions and configure for your case
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 02:28 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader