How to add user details in the SOW
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03-27-2025 03:54 AM
Hi Team,
I want to edit Caller section in Service Operations WorkSpace for Incident
In the caller section, after Name rightnow it is displaying timezone.
Now I want to show first name, then manager name, then timezone.
How to create another assist here
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03-27-2025 03:57 AM
Hi @Gopal14
Check this:
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-27-2025 04:08 AM
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03-27-2025 04:49 AM
Hi @Gopal14
It's not that straightforward. In the UI Builder, you can see the card, but to add a file, you need to make logic changes, which may impact upcoming upgrades as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-27-2025 09:54 AM
If you duplicate an OOB variant/page then it should not impact in future upgrade I believe as it's a custom component.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader