How to add user details in the SOW

Gopal14
Tera Contributor

‎03-27-2025 03:54 AM

Hi Team,

 

I want to edit Caller section in Service Operations WorkSpace for Incident

 

Gopal14_0-1743072643974.png

 

In the caller section, after Name rightnow it is displaying timezone.

Now I want to show first name, then manager name, then timezone.

Gopal14_1-1743072766930.png

 

How to create another assist here

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 03:57 AM

Hi @Gopal14 

 

Check this:

 

https://www.servicenow.com/community/developer-forum/where-would-i-go-to-modify-the-caller-card-in-t...

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Gopal14
Tera Contributor
In response to Dr Atul G- LNG

‎03-27-2025 04:08 AM

@Dr Atul G- LNG 

 

In this which record I need to update,

 

Gopal14_0-1743073707861.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Gopal14

‎03-27-2025 04:49 AM

Hi @Gopal14 

It's not that straightforward. In the UI Builder, you can see the card, but to add a file, you need to make logic changes, which may impact upcoming upgrades as well.

 

 

https://www.servicenow.com/community/workforce-optimization-forum/configuring-the-caller-card-in-ser...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎03-27-2025 09:54 AM

@Dr Atul G- LNG 

If you duplicate an OOB variant/page then it should not impact in future upgrade I believe as it's a custom component.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader