Email Compose within Activity Component

[JulianLemcke]

Hello colleagues,

We are currently running on Utah and are planning to migrate to the new workspaces (I'm here referring to the HR Agent Workspace) and we wanted to enable the "Email Composer (mini)" in the Activity Container, which is OOTB directly available in Vancouver.

I've also seen that the component to which i'm referring should be available in Utah as well.

Screenshot from Vancouver (SRP):

I checked the configuration (on Vancouver) where you can see it is determined if the "email mini compose" section is visible:

This setting is not available in the activity stream component within Utah, but I was wondering if there is a way to update single components to get this feature as the "email compose (mini)" is available in utah:

Cheers and many thanks in advance,

Julian

[Dr Atul G- LNG · Accepted solution]

Hi @JulianLemcke 

No, you need to upgrade/update fully. One thing may be worth try,  see if any plugin associated with this, if you upgrade that may be issue sort out but I am in doubt.

[Daniel R2]

@Dr Atul G- LNG - If we wanted to make this section read only when in Closed/Cancelled state, how can we achieve this?

[Dr Atul G- LNG]

Hi @Daniel R2 

OOTB compose email will available through out life cycle. We need to create ACL if need to disable once incident closed/ cancelled.

[SEDatSAS]

@Giga Patron Can you provide more detail about how to use an ACL to disable the compose email tab in the activity stream when the parent record is closed/cancelled?

Thanks,

Sue