Email Compose within Activity Component

Go to solution
JulianLemcke
Kilo Sage

‎11-24-2023 03:19 AM

Hello colleagues,

 

We are currently running on Utah and are planning to migrate to the new workspaces (I'm here referring to the HR Agent Workspace) and we wanted to enable the "Email Composer (mini)" in the Activity Container, which is OOTB directly available in Vancouver.

I've also seen that the component to which i'm referring should be available in Utah as well.


Screenshot from Vancouver (SRP):

JulianLemcke_0-1700824632816.png

 

I checked the configuration (on Vancouver) where you can see it is determined if the "email mini compose" section is visible:

JulianLemcke_1-1700824703550.png


This setting is not available in the activity stream component within Utah, but I was wondering if there is a way to update single components to get this feature as the "email compose (mini)" is available in utah:

JulianLemcke_2-1700824752874.png

 

 

Cheers and many thanks in advance,

Julian

 

0 Helpfuls
  • 2,104 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-24-2023 08:37 AM

Hi @JulianLemcke 

 

No, you need to upgrade/update fully. One thing may be worth try,  see if any plugin associated with this, if you upgrade that may be issue sort out but I am in doubt.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

6 REPLIES 6

Go to solution
Anupriya23
Tera Contributor
In response to Daniel R2

‎07-12-2024 03:05 AM

Hi @Daniel R2 , I have the same requirement to make the section disable when HR task is closed compelete.

Have you achieved it from ACL?

0 Helpfuls

Go to solution
Daniel R2
Kilo Sage
In response to Anupriya23

‎07-24-2024 03:16 AM

@Anupriya23 @SEDatSAS @Dr Atul G- LNG - We ended up achieving making this email compose section read only on cases in closed and cancelled states through updating the record page on the UI Builder, as per highlighted below

DanielR2_0-1721816053242.png