Favorite menu app is just blanks / menu is not rendering / page not loading?

[Mark C_]

Hi,

Has anyone noticed this in your instance? and I know this could be caused by factors such as the netwok, etc. could you please share where to begin with the troubleshooting? I happen to notice this when we started using the next experience ui.

Thank you

Sample screenshots as follows:

 

  

[nfrancisco0127]

Did folks have luck w/ this being fixed in Patch 7? We are on Patch 7 Hotfix 1 and it still seems to be occurring

[Mark C_]

Hi,

We upgraded to patch 7 and seems to be getting less complaints about this loading.

I found this KB article from support too

'All' and 'Favorites' menus intermittently not loading or slow to load in Next Experience - Support ...

[Matthew Brock]

We are on Vancouver Patch 2 and having the issue.  Looking to upgrade to Patch 3 next week hoping we see something different.   Never had an issue prior to Vancouver.

[neildronet]

Just noting that it's September 24 2024, we are on Washington DC, and this issue still occurs. 

[Mark C_]

So sorry  to hear that.

I have to back track the case I had and by setting this property to false, it fixed the issue for us.

Note that we are also on Washington DC - patch 4 hf1b

Below is a snippet from the case if that helps:

Most Probable Cause:
The issue may be related to a behaviour change that was introduced in Utah Patch 6. By default, the menu titles will display in the header while the actual menu content is being loaded in the background so that the initial page load is faster.

Solution Proposed:
- The inconsistency of this behavior is due to the menu items being cached for 5 minutes at a time.
- Disabling glide.ui.next_experience.menu_lazy_loading_enabled by setting the system property to false resolves the issue.
- Here is the KB article reference: KB1548092.